UPDATE: I created two worksheets so you can easily brainstorm 50 topics for your own business. There is a PDF that walks you through the process and a spreadsheet to help you pair personas and uses cases.
One challenge in marketing software is that new customers start with a blank slate. The more a customer uses your tool, the more powerful it is. But every customer starts with a blank slate—no data, no contacts, no campaigns, etc. The product makes their life worse before it makes their life better.
Evernote is a good example. When you open a new account and download the app, the slate is entirely blank. Adding a few notes and PDFs isn't enough. The product only becomes useful when you decide add everything there. Once you hit critical mass, you finally understand why people rave about it.
There are two ways Evernote can go about content marketing given this problem. (And they are not mutually exclusive.)
- Write about all kinds of things that their target customer cares about.
- Write about every possible way customers are getting value from Evernote.
They've chosen the second strategy exclusively. You will never find generic content on the Evernote blog. It's all about the product. It appears to be a really effective strategy for them and it's one that I think a lot of early-stage SaaS companies could borrow from.
The trend in content marketing is write like a publication. Businesses have been so worried about being "too promotional" that they've overcompensated by never talking about their product. Is it better to write indirectly related content with a call to action or content about how to use the product? This is not a rhetorical question—there are situations where each makes sense.
There are really good reasons to write about your product:
- People love new tools. This is why Product Hunt is so popular.
- Content can serve multiple purposes (helping you find new customers, helping existing customers get more value).
- Content is more than marketing, marketing is more than content.
- You can opt out of the content runaround (pageviews, subscribers, conversions, etc.) because the goal is help people, not grow traffic. If traffic comes, it's a side effect of a good tool and useful content.
There is a lot competition in the information space. If Evernote writes about productivity or workflow as a concept, they have to compete for attention. Imagine 5 Reasons to Archive Your Tax Documents vs 5 Ways Evernote Makes It Easy to Archive Tax Documents. For the reader, understanding a concept is nowhere near as powerful as learning to use the tool.
This isn't for everyone. There are plenty of cases where purely educational/inspirational content works very well (think Help Scout, Moz, Intercom, Wistia). But if you're product is really a blank slate—Evernote, Periscope, Trello, Asana, etc—this is a powerful way to reach people.
If you're going to write about your product, here's a strategy you can borrow from Evernote to solve the Blank Slate Problem. They mix and match use cases with personas to create content for a variety of different people.
They start with a persona:
Persona | Use Case | Content |
---|---|---|
Student | Research | Evernote for Students: The Ultimate Research Tool |
Student | Taking notes | Timeless Note-Taking Systems for Students |
Student | Creating a portfolio | How to Create a Portfolio with Evernote |
Then spin off the use cases for other personas:
Persona | Use Case | Content |
---|---|---|
Student | Taking notes | Timeless Note-Taking Systems for Students |
Writer | Taking notes | How Note-taking Improves Reading—An Interview with Shane Parrish |
Entrepreneur | Taking notes | Exploring the Notebooks of Thomas Edison |
They can keep combining use cases and personas for more content ideas:
Persona | Use Case | Content |
---|---|---|
Entrepreneur | Taking notes | Exploring the Notebooks of Thomas Edison |
Entrepreneur | Business workflow | Grow Your Small Business With Evernote |
Entrepreneur | Sales | 5 Tips to Integrate Evernote Business with Salesforce |
And keep mixing and match for a near-infinite number of variations:
Persona | Use Case |
---|---|
Teacher | Note taking |
Teacher | Research |
Teacher | Archival |
Teacher | Capture handwriting |
Teacher | Scanning documents |
Teacher | Collaboration |
Teacher | Workflow |
Teacher | Planning |
They can do this for each persona and each use case:
Persona | Use Case |
---|---|
Teacher | Scanning documents |
Student | Scanning documents |
Entrepreneur | Scanning documents |
Accountant | Scanning documents |
Parent | Scanning documents |
Chef | Scanning documents |
Artist | Scanning documents |
Blogger | Scanning documents |
There's more to it of course. They use different formats—How To's, videos, interviews, etc.—and dedicate an entire section of the blog just to business customers.
Here's a few examples of blogs that do this well:
- https://blog.evernote.com
- https://www.periscopedata.com/blog
- http://blog.trello.com (mostly the "Workflows" category)
- http://blog.ifttt.com
Tweet me if you know of other good product-driven blogs.